Shipping policy
Shipping Methods:
- Standard Shipping: We offer standard shipping services for all local orders. We do not offer express shipping options.
Delivery Times:
- Most orders will be delivered within 2 to 4 working days from the date of order placement. Please note that delivery times may vary based on your location, but we make every effort to ensure your order reaches you as quickly as possible.
Contactless Delivery:
- For the safety and convenience of our customers, we strive to perform contactless delivery whenever possible. Our delivery personnel will take the necessary precautions to ensure a safe and contactless delivery experience.
Proof of Delivery:
- If you are not at home during the delivery, our delivery personnel will provide a picture of the proof of delivery, which will serve as confirmation that your order has been successfully delivered.
Hari Raya Rempeyek Pre-Orders:
- For Hari Raya Rempeyek pre-orders, please note that order and delivery details will be updated during the festive period. We will keep you informed about the specific delivery dates and any special arrangements required during this time. Your satisfaction during this festive season is of utmost importance to us.
Order Changes and Cancellations:
- If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but it may not be possible if your order has already been processed for shipping.
Lost or Damaged Items:
- In the rare event that your order is lost or arrives damaged, please contact our customer support team within 7 days of the delivery date. We will work with you to resolve the issue promptly.