Refund policy
Returns:
Due to the nature of our food products, we do not accept returns for items that have consumed. However, if you receive a product that is damaged, spoiled, or otherwise unsatisfactory, please contact our customer support team within 7 days of receiving your order. We will assess the situation and may request photographic evidence to understand the issue. If the product is found to be defective or damaged, we will arrange for a 1-to-1 exchange at no additional cost.
Exchanges:
We offer a free 1-to-1 exchange policy for items that meet the following criteria:
- The product is unconsumed and remains in its original, unopened packaging.
- You contact our customer support team within 7 days of receiving your order to report the issue.
Upon receiving your request and verifying the eligibility of the item, we will arrange for a replacement product to be shipped to you promptly.
Cancellations:
If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellations can only be accommodated before the order is processed for shipping. Once the order is shipped, cancellations are no longer possible.
Contact Us:
If you encounter any issues with our products or have any questions related to our Return and Exchange Policy, please feel free to contact our customer support team. We are here to assist you.